🤔 Would you like to generate leads and sales from social media?
🎯 Are you looking for a simple, step by step approach which shows you how to create a social media marketing strategy that works?
👇Whether you like learning from videos or reading, I’ve got you covered.
🎯 Daniel Knowlton loved doing this webinar with Sendible last week!
👇 In the webinar, Dan walks you through 8 areas we focus on when developing social media strategies for our clients;
☑ Outline your objectives
☑ Choose the right social networks
☑ Social Media content
☑ Social Media engagement
☑ Social Media growth
☑ Performance measurement
Posted by KPS Digital Marketing on Thursday, 6 July 2017
The first thing you need to think about when developing your social media strategy is; what do you actually want to achieve?
Outlining what you want to achieve from the start will give you focus. It will guide your social media strategy in the right direction.
To whet your appetite, here’s some examples of the kinds of objectives social media can help you achieve;
🎯 Generate new leads and sales.
🎯 Nurture leads.
🎯 Increase brand awareness.
🎯 Increase brand advocacy.
🎯 Drive website traffic.
🎯 Boost brand engagement.
🎯 Build a community around your business.
🎯 Improve customer service.
🎯 Increase mentions in the press.
🎯 Increase your influence in your industry.
🎯 Build relationships (potential customers, current customers, influencers etc.)
Doing research is an important part of creating your social media strategy. The #1 objective of doing this research is to compile external data that will help you develop a more effective strategy.
When doing your external research, you need to answer the following questions. Answering these will help you learn from what is already working.
🤔 What are they doing on social media that’s working really well?
🤔 What social media platforms are they using?
🤔 How are they using each platform?
🤔 What type of content are they posting?
🤔 Who are they having conversations with on social media?
🤔 How often are they posting? Etc…
There’s 3 core types of social media users you need to focus on when asking the above questions;
Social Media User 1: Other businesses in your industry that are smashing it on social media.
Social Media User 2: Competitors
Social Media User 3: People/ businesses/ brands (not in your industry) that are smashing it on social media.
Influencer Identification Tools
Search Google e.g. ‘Top [enter business type] on social media’, ‘Best [enter business type] on Facebook’ etc.
Search Social Media
Use the search bar in each social media platform to manually search and identify accounts in your industry with a lot of comments, shares, video views etc.
In most cases, the quickest way to open all of your competitor’s social media pages is to go to their website and scroll down until you see social media icons.
Right click on each icon and choose ‘open in new tab’.
If your competitors don’t have links to their social media accounts from their website then you’ll have to manually go on each social media platform and search for them.
I’ll make this really easy for you, here’s a list of some of my favourites. Don’t just listen to what they say on social media, watch what they do.
To choose the right social networks for your business, you need to consider the following 3 things;
1. Which social network(s) are your ideal customers paying most attention to now and in the future?
2. Which social network(s) make sense for the skills you/ your team have?
3. Which social network(s) will you/ your team enjoy using?
I’ve written a detailed article on this which will make this step super easy for you;
Content is one of the most important elements of your social media strategy. This step is all about understanding;
1. How to plan your social media content for each month.
2. How to come up with content ideas that drive results.
Follow these 3 steps to plan your content each month.
Firstly, look at your internal company calendar to see what you have planned for the following month. Once you see what is going on, you can plan some content around specific interesting things happening within the company.
The whole idea of sharing this kind of content is based around storytelling. Show your audience what is going on within your company. Let them get to know your team etc!
☑ Company/ product news
☑ Team activities
☑ Client visits
☑ Employee birthdays
☑ Team Meetings
☑ Updates on client projects
If you want to know more about how you can effectively use storytelling to grow your influence then check out the Engage With Story Podcast I did with Ben Amos below (skip to 04:30 to get to the tactical stuff).
Secondly, look up external, topical themes that you could potentially link social media content to. This is a nifty little exposure hack as there is a spike in interest around these topics when they happen.
☑ Industry news.
☑ National holidays.
☑ Popular pop culture stuff going on at the time.
☑ Stuff to do with the economy that affects your industry.
☑ Stuff to do with popular TV shows that could relate to your industry.
☑ Current affairs you can comment on e.g. How Jeremy Corbyn is using Influencer Marketing to reach millennials.
Finally, you need to develop a set of content calendar ideas to fill in the gaps. Read the section below to work out how to do this.
The way you come up with social media content ideas that drive results is to work backwards.
When coming up with these ideas, you need to think about 3 things;
💡 Potential customer segments.
💡 Current customers.
💡 Influencers (people who will help spread the word to larger relevant audiences).
💡 Potential new employees.
💡 Current employees.
💡 Educate, entertain, inspire?
💡 Engagement to increase social media reach?
💡 Get social media community to take a specific call to action?
💡 See more examples in step #1.
💡 Using more creative content tools e.g. Time-lapse, Boomerang, Video editing software etc.
💡 Turn a boring piece of content into a fun interview.
💡 Add comedy into your content. e.g. our video on annoying social media habits.
💡 Do a Facebook Live interview instead of a normal post.
💡 Involve a variety of team members.
💡 Have a team meeting to come up with creative ideas.
If you’re lazy, here’s 20 results-driven social media content ideas for you.
Below are some of my favourite content ideas for you to steal (don’t tell everyone about them though). 😉
☑ Answering common customer questions
☑ Product/ service demonstrations and explanations
☑ Examples of your product or service in action
☑ Case studies
☑ Meet the team content
☑ How-to content
☑ Entertaining memes that are related to your industry
☑ User generated content (customer photos and videos etc.)
☑ Behind the scenes content
☑ Ask me anything
We all know engagement is an important part of building relationships and converting prospects into customers.
Therefore, this is something you need to plan as part of your social media strategy. The best way to ensure you consistently ‘do the right stuff’ when it comes to engaging, is to develop a daily, weekly and monthly table that you can print out and tick once complete.
Below are some examples of the kinds of activities you should be doing to effectively engage your audience on social media.
|Check and respond to all notifications promptly.||Go to industry events/ meet ups and connect with everyone you meet on social media.||Check analytics to see which posts got the most engagement.|
|Proactively engage with potential customer’s content.||Identify 5 new prospects to start engaging with on social media.||Test a new type of post which encourages engagement.|
|Proactively engage with current customer’s content.||Share & add a detailed comment to an interesting piece of content from a prospect.|
|Proactively engage with industry influencers content.|
Check out these awesome articles for additional engagement inspiration to fill in the rest of your engagement table;
Growing a social media audience of decision makers is hugely important if you want to generate leads and sales. You don’t just want to grow an audience of random people, you want people who are likely to be interested in your products/services and are empowered to make a decision to work with you.
There’s a ton of ways you can grow an audience of potential customers on social media, here’s a few to get you started.
🌱 Paid Facebook Ads (Grow a relevant Facebook audience for 10% of what it normally costs).
🌱 Add social media links in every employee’s email footer.
🌱 Grow a relevant Twitter audience with Jooicer. (10% off code via link).
🌱 Follow everyone you meet in person on social media.
🌱 Follow potential customers on social media.
🌱 Get all employees to share, like and comment on important posts once they are posted.
🌱 Analyse analytics and do more of the content that works.
🌱 Analyse best times to post (Facebook Insights & Followerwonk for Twitter).
🌱 Run a competition.
🌱 Tag influential accounts (when relevant).
🌱 Proactive engagement with potential customers.
🌱 Paid social media advertising.
🌱 Try new hashtags (use displaypurposes.com).
🌱 Speak at events and ask people to follow you.
It’s so important to ensure you are generating enough ROI with the effort you put into social media.
Not only that, if you find you’re not generating enough ROI, then tracking performance will help you improve what you’re doing by figuring out what works and what doesn’t.
This is simple. Your main focus should be measuring metrics which are in line with your objectives.
|Generate new leads.||Growth of number of leads generated via social media.|
|Increase brand awareness.||Growth of social media reach.|
|Boost brand engagement.||Growth of social media engagement.|
|Improve customer service.||Net promoter score improvement.|
|Increase mentions in the press.||Growth in number of mentions in the press.|
|Increase industry influence.||Growth of social authority score.|
There are an infinite amount of metrics you can measure when it comes to social media. One thing I’d say is don’t get too hung up on the less important ones.
Yes you need to ensure you are moving in the right direction, but your time is better spent working on your business rather than spending all your time measuring metrics.
Remember, you want to focus most of your time tracking the metrics that are in line with your top level objectives (shown in the table above).
To do this, you need to think logically. See examples in the table below.
|Generate new leads.||Growth of number of leads generated via social media.||Have a process in place which firstly logs details of every lead that comes directly through social media as it happens. Secondly, ensure every lead that comes through alternate communication channels is asked how they heard about your business.|
|Increase brand awareness.||Growth of social media reach.||Use inbuilt social media analytics.|
|Boost brand engagement.||Growth of social media engagement.||Use inbuilt social media analytics.|
|Improve customer service.||Net promoter score improvement.||Read this article to learn how to work out your Net Promoter Score each month and work out the percentage change month on month.|
|Increase mentions in the press.||Growth in number of mentions in the press.||Use a social listening tool like Sendible or Buzzsumo or Mention to track mentions of your brand online. Work out the percentage change month on month.|
|Increase industry influence.||Growth of social authority score.||Use a tool like Klout to track how your social authority score changes month on month.|
|What is it called?||What does it do?||How much is it?|
|Jooicer << 10% discount link||Grow a targeted Twitter following automatically.||$9 – $39+ per month|
|Canva||Online graphic design software.||FREE|
|Giphy||GIF search engine & creation tool.||FREE|
|Sendible||Social media management software.||$37 – $381+ per month|
|Buzzsumo||Helps you find the most shared content & influencers for any topic or site.||FREE – $559 per month|
|Splice (made by Go Pro)||Video editing App.||FREE|
|Enlight||Photo editing App.||£3.99|
|Wordswag||Photo editing App.||$4.99|
|Manageflitter||Twitter growth tool.||FREE – $49 per month|
This is one of the things that has had the biggest impact on our business. Each month, Lloyd and I sit down and work out every single thing we need to do (not just social media).
We then work out who is doing each thing based on 2 factors;
1. Who has the skills/ experience to deliver the best results?
2. Who would enjoy doing the activity the most?
Once we’ve worked out who’s doing what, we then schedule specific dates and times in our outlook calendar to complete the activities.
Then, each day, we look at what we’ve got scheduled to do in the calendar to do and guess what? We do it!
This step isn’t just a great way of staying organised with your daily, weekly or monthly social media activities. It will help your whole business!
Now it’s your turn to put this into practice. This is your one chance to develop an effective social media strategy that will help you generate leads and sales.
Ready, set, GO!
In the spirit of full disclosure, we have used a couple of affiliate links in this post, which means that we may get a small commission if you decide to purchase any of the tools mentioned. We only recommend tools that we use and love, so we know you’ll be in good hands.